Shipping policy
Shipping Policy
Shipping Process
- Orders will be processed and shipped within 2-5 business days following payment confirmation.
- Shipping times may vary based on the destination and the selected shipping method.
- Customers will receive a shipping confirmation email with tracking information once their order has been dispatched.
- Delivery time in Italy: 1-3 days
- Delivery time in EU: 2-4 days
- Delivery rest of the world: 4-10 days
Shipping Rates
- Shipping rates are calculated based on the order total and the chosen shipping method.
- Free shipping may be available for orders exceeding a specified amount, as detailed on our website.
International Shipping
- Norton Caps offers international shipping to all countries. Shipping rates and delivery times for international orders may vary.
- Customers are responsible for any customs duties, taxes, or fees associated with international shipments.
EU Shipping
| Country | Orders under 50€ | Orders over 50€ | Orders over 150€ |
|---|---|---|---|
| Delivery to Looker Points (EU) | Free | Free | Free |
| Home Delivery (EU excluding IT) | 7.90€ | Free | Free |
| Home Delivery (Italy) | 5.90€ | Free | Free |
Non-EU Shipping
| Country | Orders under 150€ | Orders over 150€ |
|---|---|---|
| USA, Canada, UK, Switzerland, Norway, Malta, Liechtenstein, Rest of the World | 29.90€ | Free |
Delivery Times
| Region | Delivery Time |
|---|---|
| EU | 2-5 business days |
| Italy | 1-3 business days |
| Outside the EU | 4-10 business days |
Delivery
- Delivery times are estimates and may be affected by factors beyond our control, such as customs delays or inclement weather.
- Norton Caps is not liable for delays in delivery caused by the shipping carrier or other unforeseen circumstances.
Order Tracking
- Customers can track their orders using the provided tracking number on the carrier's website.
- For any issues with tracking or delivery, please contact our customer support team for assistance.
Returns & Exchanges
Easy Returns:
Register your return directly on our online shop using your email address. After registering, you will receive an email with the authorization.
Self-Return:
You can send the package back yourself after receiving authorization. Please send it to the following address:
Norton Caps, via Giotto 5, 39100 Bolzano, Italy.
In this case, no transport costs will be deducted from your refund.
Refund:
Once the package is received and inspected at our warehouse, your refund will be processed within 5 days.
For any questions, feel free to contact our customer service at shop@nortoncaps.com.
Contact Information
For any shipping-related inquiries or assistance, please reach out to our customer support team at shop@nortoncaps.com. Our team is available to help with any questions or concerns during business hours.This shipping policy is subject to change, and any updates will be reflected on our website. Thank you for choosing Norton Caps!